Refund Policy

1. Subscription Refunds

All subscription plans (Starter, Pro, Business) are billed monthly through Paddle. Because Valor provides immediate access to the full platform upon payment, subscription fees are non-refundable except in the following cases:

• The Service is unavailable for more than 48 consecutive hours due to an issue on our end
• You were charged in error (e.g., duplicate charge)
• You cancel within 24 hours of your initial subscription purchase

2. Cryptocurrency Transactions

USDC tips and withdrawals processed through the Service involve blockchain transactions that are irreversible once confirmed on the Base network. We cannot reverse, refund, or cancel confirmed blockchain transactions. Please double-check all wallet addresses and amounts before submitting withdrawals.

3. Treasury Funds

USDC deposited into a community treasury wallet is held at the wallet address generated by the Coinbase CDP. Valor does not have access to or custody of these funds — they are controlled by the CDP-secured wallet. We cannot refund funds sent to incorrect addresses or networks.

4. How to Request a Refund

To request a subscription refund, contact us at hello@valorapp.com within the applicable period. Include:

• The email address used for your account
• The Paddle transaction ID (found in your receipt email)
• The reason for your request

We will process valid refund requests within 10 business days.

5. Chargebacks

If you dispute a charge through your payment provider, your account may be suspended until the dispute is resolved. We will provide all transaction records to your payment provider as requested.

6. Contact

Refund inquiries: hello@valorapp.com